On 25th August we moved to a new reservations system. As part of that move, every gift card was reissued with a new number and PIN.

Your original number and PIN have now been switched off. If you enter them at checkout or read them to one of our advisors, they will be declined even though there is nothing wrong with your gift card and nothing has been lost.

Your balance and expiry date are exactly as they were. Only the number and PIN have changed.
We are sorry for the inconvenience this was not something you did wrong.
 

If you have any questions you can get in touch here