No refunds, either in part or full, can be processed for shortened stays, which would include time lost due to a late arrival followed by an early departure

You are encouraged to arrive at least 10 minutes before a class starts. Late entries to classes are not permitted for Health and Safety reasons. Furthermore, if a class has a reserve list, you will not be admitted if you arrive with three minutes or less to go before the start time. 

 Our therapists are booked far in advance, and availability on the day cannot be guaranteed if you miss your allotted slot.