The time it takes to receive your gift card depends on whether you purchased an e-voucher or a physical card, as well as the current volume of orders.

E-Vouchers: These are delivered instantly to the recipient's email inbox. If you have not received it, please check your spam or junk folders.
Physical Gift Cards: These are sent via Royal Mail First Class. While they are typically processed within 48 hours of purchase, delivery can take 5 to 7 days.

Barons Eden endeavours to process all orders within 48 hours; however, delays can occur during high-demand periods such as Christmas and Bank Holidays.
Once a physical card has been dispatched, the delivery time is wholly reliant on Royal Mail. The company does not accept responsibility for delays or non-delivery once the item has left its premises.

If you have waited longer than the standard 7-day window for a physical card or have not received an e-voucher:
Ensure the email address provided at the time of purchase was correct.
You can reach the Reservations Team to track your order or confirm dispatch by calling 01283 576522 or emailing reservations@baronseden.com.

Note for Christmas Shoppers: Please be aware that physical gift card delivery is no longer guaranteed to arrive before Christmas once the holiday postage deadlines have passed.