You are entitled to a refund only if the voucher meets the following specific criteria:
Only gift vouchers purchased online can be refunded. The request must be made within 14 days of the original purchase.
If you paid for postage and packing for a physical card, that specific amount cannot be refunded.

Outside of the 14-day online cooling-off period, the following rules apply:
Gift cards cannot be exchanged for cash under any circumstances.
Limited-edition experiences (such as Black Friday vouchers) are non-transferable and cannot be exchanged for cash.

How to Request a Refund
If you are within the 14-day window for an online purchase, you must:
Email: Send an email to reservations@baronseden.com.
Include the date of purchase and the Gift Voucher number. You must send the email from the same email address that was used to purchase the voucher.
Call: You can contact our dedicated team at 01283 576522 to discuss your request further. 

If you have already used your gift card or voucher to make a reservation within the 14-day online cooling period, we are unable to issue a refund for the gift card or voucher. 

If you do not arrive for a scheduled reservation made with a voucher, regardless of the location or the date of purchase, the value is forfeited.