If you wish to raise a complaint or provide feedback, please contact our Team directly:

Phone: 01283 576522

Email: reservations@baronseden.com

Monday - Friday: 8 am - 6 pm

Saturday - Sunday: 9 am - 5 pm

Complaints Related to Venue

If your complaint relates to an incident within the venue, we will forward it to the relevant team.

The team will contact you to resolve the issue within 36 hours of acknowledging your complaint.

Complaints Related to Guest Services

If your complaint concerns service received from our Guest Reservation or Guest Experience teams, our trained staff will attempt to resolve it on the first contact.

If you remain dissatisfied, the complaint will be escalated to the management team.

If management is unavailable at the time, they will contact you within 24 hours.

Please note: Due to shift patterns, we cannot guarantee same-day callbacks.

Staff Protection & Zero-Tolerance Policies

Under the Health and Safety at Work Act 1974, we have a legal duty to protect our staff from risks to their health, safety, and welfare, including verbal, physical, or psychological abuse.

Our venues operate a zero-tolerance policy toward abusive, threatening, or discriminatory behaviour.

If a caller behaves inappropriately:

Staff may issue a warning and terminate the call if abusive behaviour continues.

The company may block the caller’s phone number from future contact.

Serious incidents may be reported to the police, potentially resulting in a criminal record, fines, or imprisonment.